Your purchase is eligible for return or replacement only if it meets the following conditions:
-If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
-If the product you receive has a genuine quality or manufacturing defect.


Before you exchange a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in unique products that are slightly different from each other.


If your purchase meets our return criteria as stated above, please email us at care@exclusivelane.com within 72 hours of delivery with the following information:
- Order number
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at care@exclusivelane.com


Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only through Bank Transfer

STEP 1

To return your shipment, Click Here to go to the Returns Center. Enter your email ID and order number to start the return process. You can refer the below screenshots to understand the flow.

STEP 2

We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the inserts, invoice slips are intact at the time of return.

STEP 3

Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.

Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days. In case of COD (Cash on Delivery) order, the refund will be made only in PayTM Wallet or in the form of credit coupon of the same value.

Most orders are delivered within 4-7 business days. Monday to Friday are considered as business days except for public holidays.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.

We deliver your orders through our registered courier partners such as Bluedart, ATS, FedEx, DHL etc.

India: All prepaid orders qualify for free shipping. You can choose Online Payment option to avoid Rs 49 charge on Cash on Delivery.
Outside India: A flat charge of Rs 999 per product is applicable

Once your order is shipped, the tracking ID and our courier partner name are sent to you via email. Please visit the courier partner's website and enter the tracking ID we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, you can email us at care@exclusivelane.com.

We accept all major debit & credit cards (including Mastercard, Visa & American Express) , UPI and also provide Net Banking options across major banks.