Q1: What are the shipping charges to my location?
- INDIA: Free Shipping
Q2: What are the currency available for shopping on the website?
- You can shop on the website in INR (Indian Rupee).
Q3: Do product prices vary from country to country?
- The product price remains same irrespective of the country you shop from. Only the shipping prices change depending upon your delivery location.
Q4: How much time will it take for my product to get delivered?
- All shipments (In India & Worldwide) are delivered in 4-7 business days once the order is received. *
*In case you order a
- NAMEPLATE, the team will get in touch with you for the customization. Nameplate orders take 7-15 business days to get delivered
Q5: I'm not able to apply my coupon code, what should I do?
- Most of our coupons are not valid on products from Deals (www.exclusivelane.com/deals/). Make sure when applying a coupon, your cart does not contain any product from the above two categories. You can also reach out to us for further queries.
Q6: What payment options are available for me?
INDIA: Cash On Delivery, Credit & Debit Cards, Net-Banking.
*Some locations in India might not be available on Cash On Delivery
Other Countries: Need to write again
*We strongly suggest using Paypal Option, if paying from locations outside India. Paypal has a seamless experience and a near perfect go through rate.
Q7: What if my product is damaged in transit?
- Read more about our refund policy here.
Q8: Are there any taxes and customs duties that I have to pay?
No, all the customs duties and taxes are born by ExclusiveLane.
Q9: What if I want to buy in wholesale or for reselling?
We have a separate team that will help you with such orders. Email email@example.com to get in touch with our sales team.
Q10: What is an SKU code?
Each product on the website has a unique code attached to it. You can view the SKU code of the product by visiting the product page (sample product page here)
Q11: I still have a question, what can I do?
Feel free to reach us on-
- E-mail: firstname.lastname@example.org
- Facebook Messenger: https://www.facebook.com/exclusivelane/
- WhatsApp: +91 8800905536