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FAQ's

 

Q1: What are the shipping charges to my location?

  • INDIA: Free Shipping

Q2: What are the currency available for shopping on the website?

  • You can shop on the website in INR (Indian Rupee).

Q3: Do product prices vary from country to country?

  • The product price remains same irrespective of the country you shop from. Only the shipping prices change depending upon your delivery location.  

Q4: How much time will it take for my product to get delivered?

  • All shipments (In India & Worldwide) are delivered in 4-7 business days once the order is received. *

*In case you order a

  • NAMEPLATE, the team will get in touch with you for the customization. Nameplate orders take 7-15 business days to get delivered 

Q5: I'm not able to apply my coupon code, what should I do?

  • Most of our coupons are not valid on products from Deals (www.exclusivelane.com/deals/). Make sure when applying a coupon, your cart does not contain any product from the above two categories. You can also reach out to us for further queries.

 Q6: What payment options are available for me?

  • INDIA: Cash On Delivery, Credit & Debit Cards, Net-Banking.
    *Some locations in India might not be available on Cash On Delivery
  • Other Countries: Need to write again
    *We strongly suggest using Paypal Option, if paying from locations outside India. Paypal has a seamless experience and a near perfect go through rate.

Q7: What if my product is damaged in transit?

  • Read more about our refund policy here.

Q8: Are there any taxes and customs duties that I have to pay?

No, all the customs duties and taxes are born by ExclusiveLane.

 

Q9: What if I want to buy in wholesale or for reselling?

We have a separate team that will help you with such orders. Email b2b@exclusivelane.com to get in touch with our sales team.

 

Q10: What is an SKU code?

Each product on the website has a unique code attached to it. You can view the SKU code of the product by visiting the product page (sample product page here)

 

Q11: I still have a question, what can I do?

Feel free to reach us on-