Your purchase is eligible for return or replacement only if it meets the following conditions:
-If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
-If the product you receive has a genuine quality or manufacturing defect.
Before you exchange a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in unique products that are slightly different from each other.
If your purchase meets our return criteria as stated above, please email us at firstname.lastname@example.org within 72 hours of delivery with the following information:
- Order number
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at email@example.com
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only through Bank Transfer
To return your shipment please go to "My Account" select "Return Your Order". Enter your email ID and order number to start the return process. You can refer the below screenshots to understand the flow.
We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the inserts, invoice slips are intact at the time of return.
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.
Refund shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 7 business days. In case of COD (Cash on Delivery) order, the refund will be made only in PayTM Wallet or in the form of credit coupon of the same value.
Most orders are delivered within 4-7 business days. Monday to Friday are considered as business days except for public holidays.
Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.
We deliver your orders through our registered courier partners such as Bluedart, ATS, FedEx, DHL etc.
India: All prepaid orders qualify for free shipping. You can choose Online Payment option to avoid Rs 49 charge on Cash on Delivery.
Outside India: A flat charge of Rs 999 per product is applicable
Once your order is shipped, the tracking ID and our courier partner name are sent to you via email. Please visit the courier partner's website and enter the tracking ID we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, you can email us at firstname.lastname@example.org.
We accept all major debit & credit cards (including Mastercard, Visa & American Express) , UPI and also provide Net Banking options across major banks.
INDIA: Free Shipping when online payment mode is chosen. For Cash on Delivery, shipping charge is Flat Rs 99.
OUTSIDE INDIA: Shipping charges are charges. It is Rs 999 per item
You can shop on the website in INR (Indian Rupee).
The product price remains same irrespective of the country you shop from. Only the shipping prices change depending upon your delivery location.
All shipments (In India & Worldwide) are delivered in 7-10 business days once the order is received by us.
In case of order placed for nameplate the team will get in touch with you for customization required, it generally takes 7-15 business days to get delivered.
Our coupons are valid only for Indian customers as well as not valid on products from "Sale" (www.exclusivelane.com/collections/sale). Make sure, while applying a coupon, your cart does not contain any product from the above category. You can also reach out to us for further queries. We would be happy to help you.
INDIA: Cash On Delivery, Credit & Debit Cards, Net Banking.
Other Countries: Credit Cards, Debit Cards, Net Banking
Read more about our refund policy here.
No, all the customs duties and taxes are borne by ExclusiveLane.
We have a separate team that will help you with such orders. Email at email@example.com to get in touch with our sales team.
Each product on the website has a unique code attached to it. You can view the SKU code of the product by visiting the product page (sample product page here)